Customer Support Representative | Fully Remote US

Are you a technical troubleshooter who loves helping people? At Hirevue, we’re transforming the global hiring landscape, and we need Customer Support Representatives to be the face of our candidate experience.If you’re tired of "scripted" support and want a role where you can actually use your brain to solve complex tech puzzles, this is the place for you!You’ll be our front-line hero, ensuring every interview goes off without a hitch. You aren’t just a "call taker"—you are a Technical Detective.Your Daily Wins:Multi-Channel Mastery: Resolve issues via phone, email, and chat with a friendly, professional demeanor.Deep-Dive Troubleshooting: Go beyond the surface to identify root causes across multiple software environments.Platform Navigation: Simultaneously manage support for different platforms, each with its own unique user experience.Process Improvement: See a trend? Speak up! We want your recommendations on how to make our workflows better.Ownership: Take full responsibility for inquiries until they are resolved. No "passing the buck" here!Shift & ScheduleLocation: RemoteAvailability: This role requires a consistent schedule.Specific Shifts: We are currently hiring for the following shifts:Friday-Tuesday (Wednesday/Thursday off)- 1pm MST-10pm MSTWednesday-Sunday (Monday/Tuesday off)- 1pm MST-10pm MSTSaturday-Wednesday (Thursday/Friday off)- 4am-1pm MSTThursday-Monday (Tuesday/Wednesday off)- 4am-1pm MST